How much is it worth to you to have your patient coordinator trained to convert 15%-30% more of your consultations? $200,000? $350,000? $700,000 per year?
If your coordinator is having trouble converting prospective patients to a booked procedure and is frustrated with their low conversion rate during consultations, they are not alone.
Lower conversion rates are affecting more and more cosmetic practices for all sorts of reasons.
Insane competition and choice of technology are two big ones.
It can be frustrating to put time, money and effort into advertising for new patients and get nothing back in return when they don’t say YES to a procedure
It can also be costly when they DON’T book...
The difference between a 25% conversion rate and a 65% conversion rate is many, many thousands of dollars. It can also be the difference between a 6- or 7- or even 8-figure cosmetic practice.
The reality is your efforts don’t count until the patient says YES and PAYS for your services, right?
So, how can your coordinator get more prospective patients to say YES rather than, “I need to think about it”?
Here’s the answer...
If you are NOT getting the results you want, there’s something your coordinator doesn’t know.
Most coordinators use the “trial and error” method to figure out the best way to get a patient to a yes.
The problem with that is it takes a long time to figure out what works and what doesn’t, you lose many patients in the process and you may even lose your coordinator out of frustration
Coordinators are not born closers. They learn from others who have been there and done that.
Introducing the Converting Club for Practice Coordinators.
Using a simple video platform, your patient coordinator will learn the words, scripts and processes necessary to promote YOU professionally and "lead" the patient comfortably to a YES!
- - No more cringing when you see prospective patients walk out your door without booking
- - No more wasted time on consultations going nowhere
- - No more being busy but not making money
The Converting Club is the easiest guide for your patient coordinator to quickly learn HOW to professionally represent you as the BEST CHOICE.
And that's what leads prospective patients to say YES...
Imagine your schedule filled with qualified prospective patients who gladly PAY for your services.
That's what happens when your staff is properly trained.
Each video module contains a quiz to test your coordinator on the most important points. This helps to ensure retention.
Predictable results come from specific actions taken so your coordinator will complete this metrics form each week to track their progress and identify trends for improvement.
Q&A with Catherine
Your coordinator can ask Catherine questions online that she will answer privately or she will share on monthly calls with all coordinators in the club if it's of value.
Live Coaching Calls
It’s so much easier to succeed when your coordinator has a coach inspiring and motivating them to do their best. Your Converting Coach will meet with your coordinator regularly via phone to review their metrics and advise them on how to “Be the Best They Can Be”.
What Other Surgeons Say About My Converting Training…
...Even more impressive was our close ratio - from 35% to 80% and still increasingSam Assassa, MD
Our consult conversions were running at 40-50% and they jumped immediately to 75-80%Anthony Corrado, MD
My staff went from $35K to $80K conversions in a week. That's a 2,550% ROIAdam Stein, MD